Flynn James Q. Pontino
B2B Sales Development Representative | Lead Generation Specialist
Driving Revenue Growth via Strategic Lead Generation & Appointment Setting
Toledo, Cebu, Philippines | Remote
Revenue
Focused Executive Summary
Accomplished B2B Sales Development Representative with 9+ years driving revenue growth through strategic lead generation and expert pipeline management. Proven ability to penetrate competitive markets, build key relationships, and secure qualified appointments via targeted multi-channel outreach (cold calling, email, LinkedIn). Highly proficient in HubSpot & Pipedrive CRM, leveraging data analytics to optimize performance and consistently exceed client objectives.
- Consistently Exceed Quotas & Revenue Targets in high-pressure telesales/lead gen environments.
- Build & Manage High-Converting Sales Pipelines: Expertise in prospecting, qualification, and acceleration using CRM and Sales Navigator.
- Execute Targeted Multi-Channel Outreach: Mastered high-volume cold calling, personalized email marketing, and LinkedIn engagement.
- Overcome Objections & Secure Qualified Appointments with key decision-makers.
- Proficient CRM Utilization (HubSpot & Pipedrive): Skilled in lead tracking, workflow automation, and performance reporting.
- Leverage Data Analytics to refine strategies and maximize lead generation ROI.
Quantifiable Achievements
- Exceeded Appointment/Event Goals by 15%+
- Achieved 20%+ QoQ Growth in SQLs
- Maintained 90%+ Client Retention Rate
- Improved CRM Data Accuracy by 30%
- Consistently Surpassed Revenue & Lead Targets
- Managed High-Volume Outreach (100+ calls/day)
Representative Client Experience
(Via direct employment & BPO campaigns)
Client Testimonials
Flynn is an absolute master of marketing! His proficiency in both telemarketing and digital marketing has revolutionized our company... significant increase in our clientele and web visibility... unshakeable commitment to our success... Highly advisable.
His expertise in digital and telemarketing was a game-changer. His strategies delivered results - more leads, more clients... Working with Flynn was a pleasure, and I highly recommend his services for boosting sales.
Core Skills & Technical Proficiency
Lead Generation Methodology
- Strategic Discovery & ICP Definition: Understand client goals, value prop, and Ideal Customer Profile.
- Precision List Building & Enrichment: Utilize Sales Nav, Lusha for accurate B2B prospect data.
- Multi-Touch Outreach Execution: Implement persistent sequences (calls, emails, LinkedIn).
- Prospect Engagement & Qualification: Identify needs, handle objections, qualify via BANT/MEDDIC.
- Qualified Appointment Setting & Handoff: Schedule confirmed meetings & ensure seamless transition to sales.
- CRM Management & Reporting: Maintain meticulous HubSpot/Pipedrive records & deliver transparent reports.
Professional Experience
Delegate Sales Acquisition
Nov 2022 - Jan 2025
Public Sector Network (AU & US Campaigns)
Global network fostering government collaboration via events and digital platforms.
- Exceeded delegate acquisition targets by 15%+ per event via targeted outreach (calls, email, LinkedIn).
- Delivered 20% lead-to-attendee conversion rate through effective qualification & value communication.
- Leveraged HubSpot CRM for end-to-end lead management, improving data accuracy by 30%.
- Utilized LinkedIn Sales Navigator & Lusha for precise prospecting & decision-maker identification.
- Developed/optimized outreach scripts/templates, increasing positive response rates by 25%.
- Maintained 90%+ delegate retention for recurring events via proactive relationship management.
- Provided data-driven weekly performance reports to enhance team strategy.
Tools: HubSpot CRM, LinkedIn Sales Navigator, Lusha, MS Outlook, Google Suite.
Client Acquisition Manager | SDR
Mar 2015 - Jan 2022
Pacific Outsource Teleservices (BPO)
Outsourced B2B lead generation, appointment setting, and telemarketing for international clients.
- Directed lead gen campaigns for 30+ B2B clients (Tech, Marketing, Logistics) across SG, AU, UK.
- Generated 100+ qualified B2B leads weekly per campaign via disciplined cold calling (100+ dials/day).
- Scheduled 40+ qualified appointments monthly, exceeding client KPIs by 10%+.
- Maintained 95% client satisfaction through effective communication & results delivery.
- Mastered HubSpot CRM for multi-campaign management, lead tracking, and pipeline reporting.
- Increased client event attendance by up to 25% through targeted delegate acquisition.
Tools: HubSpot CRM, LinkedIn Sales Navigator, Lusha, MS Outlook, Google Suite, Dialpad.
Sales & Customer Service Representative
Sep 2014 - Sep 2015
Global Empire Corporation
Global BPO providing sales and customer support services.
- Achieved top agent status (within 6 months) by exceeding sales targets (100%+ quota).
- Managed 60+ daily customer interactions, improving CSAT scores by 15%.
- Reduced customer churn by 10% through proactive service and relationship building.
- Awarded "Employee of the Month" twice for outstanding performance.
Tools: Internal CRM, Sales Trackers, Support Platforms, Dialers.
Case Study Highlight: Singapore B2B Market Entry
Challenge: Penetrate diverse Singaporean B2B sectors (logistics, marketing, tech) for a BPO client, delivering high-quality leads & appointments.
Actions: Deployed LinkedIn Sales Navigator for precise ICP targeting. Executed high-volume (100+ calls/day) multi-touch outreach using tailored scripts/emails. Managed lead progression rigorously in HubSpot CRM. Focused on booking qualified meetings and driving event delegate acquisition.
Results: Secured multiple new client contracts. Consistently exceeded appointment setting targets. Enhanced client retention through strong relationship building. Boosted client event ROI via high-value delegate attendance. Improved lead tracking efficiency.
Education
BS Electrical Engineering
University of Cebu | Cebu City, Philippines
2009 - 2014
(Leveraging analytical & problem-solving skills in a dynamic sales career.)